December posts on Investment Writing blog

If you’re not visiting my InvestmentWriting blog in its new location, you’ve missed the following posts over the last month:

• “Has housing bottomed out?”–Karl Case and others on the U.S. housing market
• Should you go bold?
• The letter reader who’s your biggest nightmare
• Financial advisor prospecting: Not all non-clients are the same
• Forget your spell checker!
• WikiLeaks writing tip
• Guest blogger guidelines for the Investment Writing blog
• How do you define outperformance by stock funds?
• Guest bloggers: 2010 in review
• Social media lessons from the top nine Investment Writing posts for 2010

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Copyright 2011 by Susan B. Weiner All rights reserved

November on the Investment Writing blog

If you’re not visiting my Investment Writing blog in its new location, you missed the following posts in November:

• Reader challenge: What’s the writing lesson from Physicians Mutual?
• Poll: Is the SEC’s plain language requirement for Form ADV Part 2 a good idea?
• Brokers, CFA charterholders, and fiduciary duty: Charterholders are not always fiduciaries
• Guest post: “Be Compliant When Using LinkedIn Messages”
• Business lesson from my Tanzanian safari
• Poll: Which high-impact prospecting technique works best for you?
• Guest post: “Client fears and financial advisor services”
• "Escrow Accounts: What's the Deal?" My article for HouseLogic.com

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Copyright 2010 by Susan B. Weiner All rights reserved

On the Investment Writing blog during October

Here's what I covered on my InvestmentWriting blog during the previous month:

• Lessons from “Presentation Skills for Investment Professionals”
• Six tips for snaring reporters with your market commentary
• Guest post: “What’s a tomato got to do with getting your fund discovered?”
• Guest post: “Investment analysts and social media”
• ISI’s Straszheim: China’s interest rate hike is “tapping the brakes”
• Cautious optimism on emerging market stocks from SSgA’s Hoguet
• Bubble? — Emerging markets scrutinized by CFA Institute conference
• Notable quotes from the CFA Institute’s emerging markets conference
• LinkedIn’s fatal flaw for financial advisor compliance
• Do the robin, the reindeer, and the building sing the same song?

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Copyright 2010 by Susan B. Weiner All rights reserved

October updates to the Investment Writing blog

If you’re not visiting my InvestmentWriting blog in its new location, you’ve missed the following posts over the last month:

• Should the Morningstar style box go 3-D? Quality counts, says Atlanta Capital
• Poll: “Investable” or “investible”–which spelling is correct?
• My five favorite reference books for writers
• no, No, NO: My business card shouldn’t add me to your e-newsletter list
• Guest post: "How Seeking Alpha Can Build Your Professional Reputation"
• Your spell checker doesn’t work, so you must proofread
• Effective writing and blogging is faster with a plan
• Four lessons from Wasatch Funds on reporting underperformance
• Guest post: “Would you like to know how financial advisors are choosing products?
• Blogging buddies: Financial bloggers’ secret weapons

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Copyright 2010 by Susan B. Weiner All rights reserved

New posts on my NEW Investment Writing blog

If you’re not visiting my InvestmentWriting blog in its new location, you’ve missed the following posts over the last month:

• Should the Morningstar style box go 3-D? Quality counts, says Atlanta Capital
• Guide to e-newsletters
• Guest post: “Generate Quality, Low Cost Leads with Facebook Ads”
• Great blog posts don't matter...
• E-newsletters: Great marketing tool for financial advisors and writers
• “CFA credential implies a standard of care not always upheld,” says Forbes opinion piece
• A top technique of financial advisors who blog successfully
• Introverts, steal this idea for your next conference!
• Poll: Should you make investment predictions that can backfire?

Also, you still have time to sign up for "How to Write Blog Posts People Will Read: A 5-Week Teleclass for Financial Advisors" starting Sept. 23.
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Copyright 2010 by Susan B. Weiner All rights reserved

What you're missing, if you haven't visited my new Investment Writing blog

Come join me on my new Investment Writing blog! It's part of my website.

Here are links to articles you've missed since the beginning of July:

• "CFA credential implies a standard of care not always kept," says Forbes opinion piece
• A top technique of financial advisors who blog successfully
• Three writing lessons from "One Trader's Binge on Cocoa Wraps Up Chocolate Market"
• Audiocast: "How to Guest-Blog on Personal Finance or Investments"
• RIAs, are you ready for plain language in your Form ADV "brochure"?
• A great financial article isn't enough
• Great lines from Raymond James
• First, pick your target market and niche
• FINRA/SEC compliance guidelines for bloggers
  
• How NOT to toot your horn about investment publications
  
• Help me pick a better title for my financial blog post critiques!
  
• Press release: How to Write Blog Posts People Will Read, A Five-Week Teleclass for Financial Advisors Starts September 23
  
• Guest post: "Adding video into the Communications Mix"
  
• Thomas Jefferson's writing wisdom

Stop! Get a better title, or forget winning readers

Would YOU eagerly read an article with the following title?

Gulf Oil Spill

Impact on State and Local Government

Analysis of original title and introductory paragraph

Thousands of articles about BP's oil spill are fighting for your attention. "Not another oil spill story!" is probably the reaction of many readers who scan this title. The big problem: The title doesn't say why you should read it.


Let's look at the first paragraph to find a reason that you can highlight in a new title.

The Gulf Oil Spill will certainly have long-term repercussions for the fishing and tourism industries as well as the overall environment in the impact areas of the Gulf region. It is early in the disaster to fully evaluate the long-term effect on the states most at risk of contamination: Louisiana, Mississippi, Florida and Alabama. We do not anticipate immediate negative credit implications at the state level for those in question, but feel concerns are more likely to materialize at the local level at this time. We are continuously monitoring developments in the Gulf and considering our credit exposure in these areas.

Aha! Now I get it. Look at the phrases above that I bolded. Readers of this wealth management firm's newsletter should realize that the firm is looking out for the safety of their municipal bond portfolios. Too bad the title didn't tell them that.


The introductory paragraph doesn't help either. It starts with generic information that doesn't relate directly to investments. Even worse, it buries the most important information in the paragraph's second half.


Also, if readers aren't fixed income geeks, they may not realize that "negative credit implications" translates into "possible bond downgrades that could trim the value of your municipal bond portfolio."


Please stop here. Before you read any more, jot down a new title and first sentence for this article.

Looking for a better title

Here are some alternative titles.

1. Will Your Municipal Bond Portfolio Spill Like BP's Well?
2. No Need to Worry...Yet About the Oil Spill's Impact on Your Bond Portfolio
3. Assessing the Oil Spill's Impact on Muni Bonds: The Three Most Important Factors

Which do you like best? Feel free to share your title ideas.


Related posts

• A title can make a world of difference
• Financial writers clinic: Great title, lousy intro
• Financial writers clinic: Lessons from Floyd Norris of The New York Times

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Copyright 2010 by Susan B. Weiner All rights reserved

Financial blogging lessons from The Poetry Home Repair Manual: Tips for more compelling posts

"The titles and the first few lines of your poem represent the hand you extend in friendship toward your reader. They’re the first exposure he or she has, and you want to make a good impression."
-- Ted Kooser, The Poetry Home Repair Manual: Practical Advice for Beginning Poets

This Ted Kooser quote applies to financial blog posts as well as to poems. Financial posts and poetry aren’t often mentioned in the same sentence. However, both forms of writing will win or lose readers on the basis of first impressions. So, I’d like to share tips for financial bloggers based on the “First Impressions” chapter of Kooser’s book.

1. Use your title to set your readers’ expectations. Give up bland titles, such as "401(k) plans" in favor of titles that give your audience a reason to read. For example, my title for this post identifies my target audience – financial bloggers – and the benefit I believe they’ll receive – more compelling posts. "Titles are very important tools for delivering information and setting expectations," as Kooser says. Instead of "401(k) plans," consider something like "Three ways you can get more out of your 401(k) plan."

2. Don’t lead with boring information. Put your background information somewhere other than your opening lines. Too often, as Kooser says, bloggers – like poets – start with “information that really is not essential but is there because it was a part of the event that triggered the poem. It’s the background story, and it may not be necessary for us to know it to appreciate the poem.”

3. Deliver on your promise. For example, if your title and first paragraph promise 401(k) tips, don’t switch midstream to discussing online checking accounts.

4. Write in a consistent style. If you drew in your blog readers with a warm, conversational style, you’ll lose them when you switch to a cold, institutional style. As Kooser says, "If a poem begins with three lines of strict iambic pentameter, a reader will be disconcerted if that forceful rhythm is abandoned in the fourth line."

5. Be aware of your "voice." Kooser describes "voice" or "presence" as "the person we not only hear, but intuit to be behind the words." For example, I think my voice is friendly, conversational, and reflects a genuine desire to help financial advisors communicate better with their clients. Voice is communicated by your writing style as well as your content.

Try applying one--or all--of these tips in your next financial blog post!

Related posts
* Start with a good lead, or lose your reader
* Financial writers, lead with your message, not your source

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Copyright 2010 by Susan B. Weiner All rights reserved

Quick email tips for financial advisors and clients in my guest post

You can snare some quick tips for advisor-client email communications in my guest post for the KBK Wealth Connection blog.

The tips boil down to

1. Get to your point quickly
2. Keep it short
3. Organize clearly

Visit Kathleen's blog for more details.
____________________    
Susan Weiner, CFA, writes and edits articles, white papers, blogs, investment commentary, web pages, and other communications for leading investment and wealth management firms. She has presented “How to Write Emails and Letters Your Clients Will Read” to great reviews by financial advisors.  

Copyright 2010 by Susan B. Weiner All rights reserved

BNY Mellon: I liked your "truth ad" until you used that word

BNY Mellon Wealth Management has a catchy new print ad asking "Can you handle the truth?" 

I love the simplicity of "Can you handle the truth?"

You can view one version of the ad on BNY Mellon's website. However, I first saw this family of ads in the print version of The Wall Street Journal. 

Print vs. online ad
The Wall Street Journal version uses the same big "truth" box, but it is mostly better than the online version.

It's better in the sense that much of its text is simpler and more direct than in the online version. I imagine that individuals seeking financial advice would find it very appealing. Let's compare the two versions. 

Print version

The truth is most investors' portfolios did not handle the past years' market volatility well. A more alarming truth is that most plans have not been changed to mitigate future risks or capture opportunities.

We have helped many investors with an honest assessment of their current portfolio and plan. May we help you?

The first sentence is disarmingly honest. At least in my eyes. 

The language charmed me until I got to "mitigate." If you're a regular reader of this blog, you know I don't like "big words" and "mitigate" is one of my pet peeves. Why couldn't the writers substitute "ease," "cut," "reduce," or even "manage" for "mitigate," depending on what they meant? I suspect that a lawyer or compliance person pushed for "mitigate."


Online version 
The first line of the online ad's text--which you can read in the indented section below--is much stiffer and institutional. It doesn't sound like something a human being would say in conversation. I've italicized the words I don't like in this ad's text below.  

The rest of the text is better. I like the second sentence. However, in the fourth sentence, "complimentary analysis" suffers when compared with the "honest assessment" of the first ad. Also, "please contact us" isn't as appealing as "May we help you?"

Fundamental changes in the financial landscape have rendered many investment plans null and void.

Your plan may be one of them.

Let us help you learn the truth about whether your portfolio is positioned for the years to come.

To get started with a complimentary analysis of your investment plan, please contact us.

Related posts
* Timely, creative financial ad from Northwestern Mutual
* No more fancy-pants prose, please
*  Financial writers clinic: Getting rid of "mitigate"
* Can you make a case for "mitigate"?

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Copyright 2010 by Susan B. Weiner All rights reserved

Guest post: "Talking to clients about social investing"

Socially responsible investing can make for a difficult conversation between investment managers and their clients. But it doesn't have to be that way if you follow the tips provided by my friend Annie Logue, the author of Socially Responsible Investing for Dummies.

Talking to clients about social investing
By Ann C. Logue

Often, an individual client will walk into an office with a list of industries and companies that he or she does not want to own. Some clients have well-thought out objections or religious obligations that set the tone, but others have a vague idea of the goodness or badness of an industry without any real reasoning behind it.
 
How do you deal with such a customer?
 
Social criteria can be legitimate investment constraints, so one tactic is to approach it as a constraint. Get the client to identify the real issues, ideally in writing. Are they religious? Well, you can’t argue with religion! If they are more vague, then use some good questioning to get them onto paper, or ask the client to do some research. Some good sources are CSR Wire and Triple Pundit.
 
The real conversation is about what your client would rather invest in. Social investing doesn’t have to have lesser performance than traditional investing; the KLD Social Select 400 Index has minimal tracking error to the S&P 500 and, right now, outperforms it slightly. The secret is making sure that the companies you do invest in have a similar risk and return profile. If your client wants to sell BP, then you’d better find a company with similar characteristics. Replace BP with a speculative green tech company, and you're changing the portfolio’s nature. Replace it with a large multinational food company with responsible business practices, paying a high dividend, and subject to commodity price fluctuations, and you’re getting closer to the portfolio contribution of BP without the oil exposure.

Keep holding the conversation, too. BP had a great reputation for its social responsibility right up until April of 2010. Social investing is still investing, and you still take on company risk. Just as there is no perfect job and no perfect boyfriend, there is no perfect investment. Remind your client of the long-term goals. Many clients prefer to separate their investing from their philanthropy, figuring that the more money they make, the more money they can donate and the more time they have to volunteer.
 
Finally, turn your clients into activists. Talk to them about proxies. They can vote their proxies and have an influence on companies even if they do not change their ownership positions. That gives the client power without disrupting an investment position.
 
Social investing doesn’t have to underperform, and it doesn’t have to be a wedge between you and your client. You can use a client’s interest as an opportunity to educate them and to show how you can add value to their portfolio.
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Copyright 2010 by Susan B. Weiner All rights reserved

My May blog posts by category: Blogging, economy/investments/wealth management, marketing, social media, writing

Did you notice that I went wild in May, posting every day as part of the Word Count Blogathon? For your convenience, I'm listing my May posts by category.


Blogging

• The two most important words are...
• Financial bloggers' posts may violate copyright law
• Spice up your blog with free or low-cost photos
• Setting myself a challenge: A May Blogathon

Economy, investments, and wealth management

• "Have mutual fund fees gone up or down?"
• Poll: Which should investors fear most? Which #CFA2010 speakers were right?
• R Koo, "Lessons from Japan: Fighting a Balance Sheet Recession" from #CFA2010
• GMO's Jeremy Grantham on "The Ethical Hole in Finance" at #CFA2010
• Dan Ariely says disclosure may hurt investors: Report from his #CFA201 talk
• Roger Ibbotson attacks asset allocation "folklore"
• Hear Roger Ibbotson on asset allocation
• Morgan Creek Capital's Yusko riles up Tweeters with comments on investment fees
• Morgan Creek Capital's Yusko on investing
• Small-cap investing opportunities according to Artio's Dedio

Marketing

• My Boston-area networking suggestions
• Tip for how to connect with your workshop attendees 
• If you enjoy my #CFA2010 tweets
• Top four email mistakes to avoid when you've got a referral
• Timely, creative financial ad from Northwestern Mutual
• How to improve your financial planning client relationships
• Your customers, your inspiration

Social media

• Using CFP in your Twitter name--Read the CFP Board's position
• The compliance-constrained advisor's guide to LinkedIn, Part II: Status updates
• Can you help with my Facebook dilemma?
• How I've benefited from Twitter

Writing

• Plain English can bring your financial topic to life
• How to write subheads that command attention
• Executive's lesson for your communications with clients and prospects
• Start with a good lead, or lose your reader
• Guest post: "Correct Grammar Errors in Your Writing Quickly and Easily"
• 10 blogs I can't live without: Writer's edition
• Financial advisor poll: How do you sign your business emails?
• Whoa, insurance=spam?

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Copyright 2010 by Susan B. Weiner All rights reserved

The two most important words are...

Copyblogger Brian Clark's lessons in "The two most important words in blogging" apply equally to any form of marketing communication. Pay attention because using these words will make your communications more persuasive.

See if you can guess the two words before you surf to Copyblogger's site. If you have attended any of my presentations on writing, you should know one of the two answers.
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Copyright 2010 by Susan B. Weiner All rights reserved

How to write subheads that command attention

Copyblogger Brian Clark accurately notes in "How to write exquisite subheads" that subheads can turn scanners into readers.

I especially like his advice that a subhead should "express a clear and complete benefit."
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Copyright 2010 by Susan B. Weiner All rights reserved

Executive's lesson for your communications with clients and prospects

Financial advisors who want to communicate effectively will follow the example set by Bill Carter in "The Scoreboard Can't Tell You Everything." Carter's lesson boils down to this: Put yourself in the mind of the person with whom you're communicating.

Here's what Carter, partner and co-found of Fuse, said in his interview with Adam Bryant of The New York Times:

In terms of communication, I think that I do my best to try to step away from my own belief system and my own priorities, which are the priorities of a 41-year-old man who’s married and has a young daughter. Instead, I try to evaluate decisions based on what the 25- to-32-year-olds in our office are trying to get out of their career, what they want in a workplace. 

Your articles and conversations will be more persuasive when you phrase them in terms of what your clients, prospects, and referral sources care about. 

For example, say "Your interests come first because we don't accept payments from product providers" instead of "We are a fee-only financial advisor."

Do you apply this rule to your communications? Please share your examples.


Related posts
* Focus on features, not benefits, in your marketing
* Encourage good communication or lose your multi-generational clients

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Copyright 2010 by Susan B. Weiner All rights reserved